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Sunday, December 16, 2018

1965. Set up a guest network

I just realized that when my WIFI gives access to my network that guests of mine will be able to access my disk server and my computer. I don't want this what can I do?

This should be a concern for business ans well as even home WIFI. If you let people use your WIFI, make sure it is protected. You should protect information on your network. Especially if you let people use your WIFI.

Most newer WIFI routers have the ability to support "guest" users. Guest users will have the ability to get access to your WIFI, but will not be allowed to do anything other than to go to the internet.

If you have network accessible data that guest user will not be able to see or access your local network devices.

Some people also remove a password to access their WIFI network. This is also a very bad decision. You may trust your friends, but if you have no password anybody can not only get to the internet using your bandwidth but then can get access to your devices on the network.

Another option is to not broadcast make your WIFI name (SSID). This way the cheap neighbor next door who knows the kids and dog's name that you use as a password to not even see that you have a WIFI.

Protect yourself and your network. Use a hidden SSID, have strong passwords, and use guest networks.




1964. Bad software support

was having problems with my software product. I looked up on the internet and called the software support number. But I ended up having a $400 bill. Turns out I didn't get the real vendor but someone else.

Just because you search for a certain software support vendor, doesn't mean the search will result in talking to the official vendor you wanted.

Remember these search engines make money by putting solutions in your search results. Companies pay for key word placement. If your search has "quicken" in the search information, and the search engine is being paid more money from badtechnicalpeople.com then they will end up above Intuit or quicken .com results. So if you search for "Quicken support" the search may very well list companies that are not the official Quicken support number. PLEASE take the time to read the search results. Not only look at the words but look at the URL that you will be taken to.

If I look for Quicken support, I do not want to go the a URL that isn't Quicken.com. I am only using Quicken as an example.




1963. Cost for backup

I want to re-install my Operating system. You suggest backing up first. Can you justify the cost?

Yes here we are telling everyone why they should backup their computers again. And yes we will.

I had another new client who called me to say suddenly their 3 year old computer was great one evening and the next morning it had that blue screen of death. Another disk drive failure. Sadly they had not listened to our rampage and did not have an image backup.

That image backup would have cost another $75 plus software. Well the software cost was not a valid reason because Windows 10 has built in image backup software. And you can get free copies of Macrium Reflect.

But yes the backup drive could cost around 60-75. When replacing the disk I asked for their Windows license code so I could install a new version of Windows. They didn't have it and no "label" was found. So not only did they need a new disk, we had to buy a Windows licence. There goes their cost of a backup drive. Please image backup.

And trust me the same problems will and do happen to your Mac. Spend an extra $60-75 for a backup drive and save yourself hundreds of dollars and data loss later.

1962. Fix or new computer

I have had more failures with computer hardware. Most of the computers have been 3-4 years old. What should I do. Get it fixed or buy a new computer?

3-4-5year computers are really ready to consider replacing. In many cases I find that fixing them costs more than getting a new one. A key issue when considering a new computer is really what do you do with the computer now vs. 4 years ago. You really might not need the same kind of computer and the horsepower.

Besides hardware causing your old computer slowing down are the updates that have been done over the 4 years. The operating system for both Apple and Microsoft have more an more things being done and that alone can cause a slowdown. Also ever time you go to a website, often that site will add "extensions" to your browser. This over time will also put additional loads on the computer. Search on the internet how to clean up extensions on your browser/computer.

If your current computer seems to be running slowly you may want to consider adding more memory or replacing the old spinning disk hard drive with the new all electronic SSD drives. On a typical computer the parts to do this can be can be around $120. In many cases you might try to replace these parts. A simple search on the internet can give you YouTube directions on how to do this. Check these directions to see if you can do the job. If not these steps shouldn't take more than an hour of time from a technician. So tuning up your old computer can cost around $200.00


Once you understand the needs if you determine that you should get a new computer start shopping.A new computer for typical desktop average type usage will cost you around $1000.00.

Some things to think about.

1961. Password issues with Outlook

All of a sudden I have had to enter my password in Outlook to get my email. It keeps asking over and over. Whats up?

This problem has been happening with many of my clients. The email service has been with many different ISP's like Yahoo, Office 365 and gmail. Here are some solutions.

To do any of these options you will need at least your email address and password. In addition you may need to search the internet to get the login details for accessing your email at your email service provider.

If your email service is with Office 365, the easiest way I found was to be on the computer that has Outlook installed. Then log into your Office 365 account using your browser. The URL to do this is portal.office .com. Enter you email address and password. Now within your browser you should see a "help" button popped up on the lower right of the browser window. Select this button and a pop-up will ask to define the problem. Say you have to enter your password over and over in Outlook.

Office 365 will then offer a number of options to correct the problem.

Other services may have similar options, but if all else fails you want to redefine your Outlook Profile. This is what you entered when you initially installed Outlook and gave it the information on how to connect to your email service.

The easiest way to create a new profile without losing your old one is to go to the Windows Control Panel. On that panel is an icon with the name Mail. Open that option. You will select New Profile and redefine the information to create a new Outlook profile.

This usually resolves the need to re-enter your password in Outlook.

1960. Remote server support

I have a need to run applications on a server but I don't what to buy all of that hardware and software. Is there any way to get server type of computing without the hassle of owning?

Yes Microsoft Azure, Amazon AWS, Google Cloud Services offer cloud support to run private computers that you can use for your business. Most often these computers are called Virtual Machines (VMs). They are complete computers like physical computers but they actual share a physical server with other virtual machines. You can also "rent" real physical computers but in most cases you would want to use VM's. These VMs can be Microsoft Operating Systems, as well as Linux, and even Apple. They can even be non-servers like Windows 10 or even Windows XP.

You can create your own Virtual network with many VMs connected together. You pay for the amount of computer time you use, data storage and internet connection data. You can have the computers automatically turn on and off at various times of the day or night. Basically you only pay for what you need. If your local computers need access to these cloud computers you must have reasonable internet connection speed to support the application.

For those of you that have had servers you know that the support and TLC can become expensive. You may need a backup computers and support equipment and where you have your computers must be air conditioned. If your power goes out you may need significant backup power. Many of these issues can go away by renting time on one of these cloud services. Also a great way to test new systems without interrupting you current system.

I have one client that ends up paying less per month to rent the cloud computer system that they were paying for just the extra electricity to run their in-house computers.

All of the cloud service companies offer redundancy for the computers, power and internet connections. The only real concerns that if the computer services are critical 24/7 concerns you may need a secondary internet connection. But give cloud services a look whether you need to test a new program on Windows 10 or a complete Domain network system.

Local companies in the area can help you determine if this type of service will work for you. Email questions@techtipguys.com for help finding one.

azure.microsoft.com aws.Amazon.com cloud.google.com

1958. What is 5G and not the 5.0 Mhz WIFI

I still can't get decent internet service at home. I've heard something about 5G. Will this help?

Currently our cell phones use a service called 4G. which is 4th generation cell phone service and it gets pretty decent speeds and it's available pretty much everywhere. Even here out in the country we have 4G. service from all of the major carriers.

Unfortunately 4G. service is limited to how many people can connect at the same time and how much data they can consume concurrently. So there really isn't any way for the cell phone providers to use their cell towers and the cell signal to let us use for a 4G service for home Internet with any kind of bandwidth that we want to use oat home.

You wouldn't be able to stream video for example, for very long before consuming all of the bandwidth they have.

5G. or the 5th generation service is due to be launched very soon, maybe already by the time you hear this.

Various companies including Verizon, Sprint , AT&T. T-mobile are are all planning 5G. service in our area at some point. 5G. service provides basically unlimited throughput. So when for Verizon or whoever else comes through Verizon looks like they're going to do it 1st comes through with home 5 G. service.

Even if you're out in the woods as long as you have cell phone service that's reliable you should be able to get the 5G. throughput which is very fast certainly capable of streaming video making audio phone calls and letting you do what every work you want to do on the Internet without bandwidth or throughput caps.

So yes 5 G. service once it's available, will make it easier for you to get high speed internet service wherever you live. I must add the warning that there are those who believe that the signal used by 5G. service is going to scramble all of our brains and perhaps kill all human kind . This may or may not be true. You might want to find your aluminum foil hat but I'm not sure there's much we can do about it at this point. 5G. is coming so we might as well take advantage.

https://www.pcmag.com/article/345387/what-is-5g