If you're called upon to provide technical support for friends and relatives, the simplest solution is to provide screen shots and instructions. There are plenty of ways to create screen shots on the Mac (including the built-in keyboard shortcuts, shown here. But a new product, Clarify, from Blue Mango Learning, makes this process much, much easier. They've combined the concepts of taking screen shots and creating written documentation into a simple-to-use, full-featured documentation-creation tool. The product is currently in beta testing, but is freely available at http://www.bluemangolearning.com/clarify. The product will most likely cost less than $40 once it's shipping, and it's worth the price! Give it a try, if you find yourself creating step-by-step documentation.
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