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Tuesday, May 29, 2012

1238. Fix a Dropped Internet Connection

I always lose my internet connection. I don’t know if it is my wireless connection, my internet provider or my computer. What is the best way to get connected again?

The solution to this problem depends on the type of connections you have to the internet.  This tip assumes you have a broadband connection, such as DSL or cable. (If you're using dialup, the only solution is to hang up the phone and redial!)

Typical home broadband internet connections consist of three logical devices.  First is the modem (which  connects your DSL/cable connection into a computer connection usually referred to as ethernet.)  Next is the router, which allows multiple computers to share the connection and often allows both wired and wireless connections. (Sometimes, the modem and router are combined into a single physical unit). The third part of the device chain is the network hardware in your computer.

The quickest way to attempt to fix a problem is to turn off all of the devices. Turn the power off for each and wait at least 15 seconds before starting to turn power back on.  Use the normal computer shutdown functions and then make sure the power is off.

Next, turn on the devices in this specific order: First the modem, then the router, and finally your computer.  I would wait at least one minute or more between devices to make sure each device has completely started up before turning on the next device.

If you still have a problem, you will likely need to contact your ISP to help determine where the problem is.  The good (or bad) news is that ISP support technician will most likely require you to perform these same steps again in order to be able to help you. You can try convincing the technician that you've already taken the steps, but be prepared to walk through them again.

If you want more information, check out the following link on the web site.

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