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Saturday, August 11, 2012

1263. Quicktime stopped working in Internet Explorer

Tina asks: I like to watch various web cam sites including and suddenly they stopped working in Internet Explorer. It appears that Quicktime (which is required in order to view this site) no longer works. Is there something I can do to fix this problem? 

There could be many reasons for this type of problem--a quick search on the internet found many different answers, none looking completely promising. Your best bet when encountering a problem like this is to search the web, supplying the exact error message that you're seeing in quotes as the search text.

As it turns out, Tina's problem was simple: she was running a 64-bit version of Windows, and had recently started using the Internet Explorer 64-bit version, thinking that 64 bits has to be better.  Unfortunately Quicktime does not work in this environment.  In her case, the quick solution was to go to the Start Menu and make sure she starts the 32-bit version of Internet Explorer (that is, the version that doesn't have 64-bit attached to its name).  

You should not have this type of problem unless you're running a 64-bit version of Windows. For most people, there's no reason to run the explicit 64-bit version of Internet Explorer. (And, by the way, it's always worth trying web sites in a different browser if they fail in a specific browser. Google Chrome and Firefox are both excellent replacements for Internet Explorer, and each provides features that Internet Explorer does not.)

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