People always ask me how I solve computer issues. Is there some special technique?
My father taught me this before we had personal computers. He told me to solve a problem always "Cut the deck in half". If you need to guess a number between 1 and 10. Start in the middle with 5 and you will always find the number in less than 4 guesses. So maximize your opportunity by finding the best question to isolate your problem.
When someone tells me they are not getting their email. I will first determine if they have an internet connection by asking if they can browse to a web site. Always try to eliminate the largest group of possible causes.
Is it hardware or software? Try accessing the email using a browser vs. Outlook.
Is the email server up and running. Try accessing a different email system.
What we want to do is always maximize the elimination of what is not the solution. This always gives you the fastest access to the correct solution.
Remember the search engines are your friends. Use them because other people have most likely had the same problem you are having.
Once you are in the general realm of the possible solution, use the internet search engine to ask about your problem. It is likely you are not the first to have the problem. Use the incredible internet resource.