Dave
asked: In Outlook Express, I was entering an email address and entered it
incorrectly. I stopped and re-entered it correctly, but now, when I address an
email to the same person, I see suggestions for both email addresses (the right
one and the wrong one). How can I remove that incorrect suggestion?
Our first (perhaps too snarky) inclination
was to suggest to David that he simply stop using Outlook Express because
Microsoft stopped supporting it or supplying it as an application several years
ago. But the fact is that this is a problem in just about every email system.
Every modern email editor seems to offer suggestions for email addresses based
on previous email addresses that you've typed. This is a useful technology,
until the email application gets the idea that you want to send email to a
faulty email address, and then continues to provide that address as a
suggestion. Both Outlook Express and the more recent Microsoft Mail allow you
to delete an auto-suggest item as it appears in the list by simply pressing the
Delete key, but it’s not that simple: The problem is that both applications
don’t record your changes to the auto-suggest list until you actually send the
email. You can’t just delete the name and then cancel sending the email. We did
find suggested steps to solve the problem online.
To remove an auto-suggested email
address, start to compose an email message. Start entering the recipient email
address, and choose the email address you don't want to keep by moving up and
down through the list of suggestions. Press the delete key to delete the email
address you don't want. (Here’s the important part!) Once you have deleted the
errant email address, enter a real email address and send the email (send it to
yourself, if you like). Without this final step, the application won’t record
your auto-suggestion delete. Yes, it seems anti-intuitive, but you must
actually send an email to record the change to the auto-suggest list.
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