I was around town with my iPhone recently and all of a sudden the screen froze, nothing I did would cause the phone to un-stick. I took the SIM card out, I tried pressing the power button, what am I missing, is there some way to do a hard reset on the phone?
People sometimes don’t think of their phone like a computer and often you have to reboot and reset your PC and yes even your Mac. Well, some smartphones aren’t any different and the term reset can mean different things. In the iPhone you have your basic restart, your simple reset or sometimes you have to reset, erase and start over, but not normally.
The basic restart most of you have done, you hold the on and off button when the slider appears you slide it to the right and the phone goes off and then you hold it again and the phone can start, you see the Apple icon. This does not fix the problem, what you have to do is what they call is a hard reset, it requires that you are going to restart the phone and clear memory but don’t worry no data is going to be lost.
Hold down the on and off button and at the same time press the home button, that center button on the bottom of your screen. Hold them while the black screen appears and you may see the slider, finally the Apple icon will appear and the phone is going to restart. This usually solves the problem.
If this doesn’t solve the problem you may need to refresh the phone. Because you will lose data we recommend that you get some help with this step. Yes, you can call Apple or actually email us.