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Sunday, February 7, 2016

1675. Email Errors Because of Changes in Service

I have been working with a small internet provider for years and all of a sudden I can't get my email. When I try to retrieve the email, I see an error that says that POP (Post Office Protocol) is no longer supported. I use Outlook. What's going on? How do I solve this problem?
It is very frustrating when you can’t receive your email, especially when it was working fine previously. It’s almost certain that Outlook is not the culprit here; instead, the problem is that your service provider has changed their email handling and you haven’t modified your settings to accommodate their changes.
A little background first: in the world of email, there are two “popular” incoming protocols for communications between email clients (like Outlook) and email servers (at your ISP). The older, simpler, more limited protocol is POP3 (Post Office Protocol 3); the newer, more versatile, more secure protocol is IMAP (Internet Message Access Protocol). IMAP provides many features that make working and living with email better and simpler (our favorite is that IMAP supports synchronization between client applications and the email server, making it possible for you to have the same inbox and see the same emails on multiple devices, such as your desktop and your phone). If at all possible, you should choose IMAP for your email protocol, and you do have this choice if your ISP supports it. With either incoming protocol, you use a protocol called SMTP (Simple Mail Transfer Protocol) for sending.
When you configured your email settings in Outlook, you selected the POP3 protocol for receiving email, and at the time you set it up, it worked fine. It’s possible that your ISP decided to deprecate support for POP3, leaving you without any way to receive your incoming email. This is an easy problem to fix: You simply need to find the ISP’s IMAP protocol settings (generally, a server name like, for Gmail) along with optional settings for security. All modern ISP’s support IMAP, and every modern email client application supports it, as well.

To find your ISP’s IMAP settings, search for “<your ISP> IMAP settings” (for example “Gmail IMAP settings” or “Yahoo IMAP settings”). You’ll find the information you need to set up incoming email in your email client. To get exact instructions, add the name of your email client to the search string (“Outlook Gmail IMAP settings”)—that way, you’ll find instructions that show you exactly what to do!

1674. Change Size of the Windows Desktop Icons

1674. Change Size of the Windows Desktop Icons
Windows choses the default size for icons on the desktop and sometimes that size isn't correct. I have heard people complain that suddenly the icons become too large or small. Is there some way to actively control the size of the icons?
Doug was recently providing an online tech support session, and his icons “magically” grew to enormous size, making it impossible to see much on his Windows desktop. Of course, in the middle of the presentation for a client, it doesn’t help to stumble about, looking for a way to quickly resize desktop icons, and he was flustered.
The answer, it turns out, is simple: You can right-click on the Windows desktop, select View from the context menu, and then select Small, Medium, or Large icons. Give it a try—most likely, one of these sizes will work for you, if you want to resize your desktop icons.
If you use a mouse with a scroll wheel, you have an alternative for setting the icon size, as well: Hold down the Ctrl key, and scroll the mouse scroll wheel. Scrolling up makes the icons larger, and scrolling down makes them smaller. Doug figures this is what he did during his presentation—erroneously scrolled the mouse wheel with the Ctrl key pressed. Once you know this trick, it’s easy to adjust the Windows desktop icon size to just the size you like.

If you right-click on the desktop and select View, you’ll also find other useful options for arranging desktop icons, including the option to organize and sort the icons. It’s worth checking out these options, if you’re a neat freak (as is Ken).

1673. Who Owns Your Domain Information?

I had a friend set up her domain and website for her business. She is not a technical person and she hired someone to set things up.

She now would like to change things about where her website is stored, but she can't get into her settings because she lost contact with the person who set up the account and she can't get into the settings at all. Is there anything she can do and how could she have avoided this problem?

Sadly I have heard too many horror stories about people who have lost control of their domain name, web site, and email.

The first thing you should do is to find a company that does this type of service and have them checked out. This is very important and you should consider legal advice.

Your domain name, website and email services are your assets. You must treat them as such.

I have seen people get help from friends that end up setting up the domain name in the friends name and now that "friend" is the proud owner of a valuable asset that belonged to you. If you asked your friend in the 1990's to set up your domain name do you think your friend would make it easy to transfer that name back to you?

Please find a repuable company to help you set up these services and make sure that they are in your name and not in the name of the people setting up the service.

They can have technical authority to work on your website and email, but should not have the ability to transfer any names or services without your approval.

You should be given all security information so at any time you can take control of your accounts and hire someone else to do your necessary work. Check with the Internet Service Provider to make sure things show you as the owner and you are in control.

1672. Handling Google Data after Your Demise

I have tons of online accounts, lets say Google as an example. I have a number of different things stored like calendar and email. If something were to happen to me like getting hit by a bus, I would like my loved ones to be able to get at my email.

Well this is really a much bigger issue that we could spend many TechTip minutes discussing but let's keep this one to Google.

Google is now thinking ahead and making it easy for people to plan on what happens to that Google data after you pass. The company has what they call its Inactive Account Manager. You I guess if I pass I would be somewhat inactive.

This tools will allow users to decide what happens to their data on Google services like Gmail, blogger, Google drive and more after they pass.

Instead of having someone try to contact Google the serives has what it calls an inactivity barameter. You can set this to 3, 6, 9 or 12 months, and if you don't log into your services after this time Google will do one of two things, You can have it allert up to 10 trusted friend or contacts and choose to share your data with them or you can also just have it set to delete your entire account.

The system will attempt to text or notify a secondary email service before taking action. 

This is a start but it is becoming big business to deal with cyber data and you should consider looking into this as we become more and more dependent on computers and social media.

1671. Outlook and Language Settings

This could be some kind of Malware, but just the other day I was using Outlook and my calendar all of a sudden appeared in a foreign language. I didn't make any changes. I would like to know how this happened and how to fix it. 

Ken if you didn't make changes then it is most likely some kind of malware. However I suspect one of the cats must have been walking around and happen to step on the keyboard causing the changes.

The names of the days and months as displayed in the Calendar is coming from the Language format settings in Windows and not from Outlook so you may have been in that area of the system and just clicked on the setting accidentally making the change.

This is easy to fix and when you change it back to your Vulcan language settings everything will be as you had previously set things.

To make the change simply go to the Control Panel, Select Change Date, Time, and number formats and then Select the appropriate Language under the Formats pull down. There are a number of additional language preferences settings that you may want to review but you most likely use the default settings.

1670. Force Shutdown on Surface Pro

Caroline asked "I was using my My Microsoft Surface Pro computer when all of a sudden my mouse froze". The keyboard as well. I couldn't even power the computer off. What should I have done to fix the problem? 

Microsoft Surface computer has been getting some very good reviews since they were release a couple of years ago. I have a Surface Pro 2 and have little to complain about.  

Occasionally it will have issues and freeze. I never had a problem where I couldn't just power it off and then on and everything was OK. Usually all it needs is a boot.  

However I did find that Caroline is not alone. When you notice this happening, try bringing up the Onscreen Keyboard(Keyboard icon in task bar). Make sure it is the full keyboard (which will show a Windows key between Ctrl & Alt on the left. Do you see any 'stuck' keys? They would show in white, as if they had been pressed. Try clicking on those stuck keys.  

If that doesn't work all you will need to do to get control of your Surface is to hold the Volume Up key together with the Power button and it will shut down!  

I have found that keeping the Surface up to date with the latest operating system fixes is also a good idea. If you still have Windows 8.1 or especially if you have Windows 8 installed please consider to upgrade to Windows 10. I have had no hardware issues with my Surface since upgrading to Windows 10.  

We have some special links on the web site that will help you with this issue and give you some guild-lines to upgrade to Windows 10.