I had a friend set up her domain and website for her business. She is not a technical person and she hired someone to set things up.
She now would like to change things about where her website is stored, but she can't get into her settings because she lost contact with the person who set up the account and she can't get into the settings at all. Is there anything she can do and how could she have avoided this problem?
Sadly I have heard too many horror stories about people who have lost control of their domain name, web site, and email.
The first thing you should do is to find a company that does this type of service and have them checked out. This is very important and you should consider legal advice.
Your domain name, website and email services are your assets. You must treat them as such.
I have seen people get help from friends that end up setting up the domain name in the friends name and now that "friend" is the proud owner of a valuable asset that belonged to you. If you asked your friend in the 1990's to set up your domain name beer.com do you think your friend would make it easy to transfer that name back to you?
Please find a repuable company to help you set up these services and make sure that they are in your name and not in the name of the people setting up the service.
They can have technical authority to work on your website and email, but should not have the ability to transfer any names or services without your approval.
You should be given all security information so at any time you can take control of your accounts and hire someone else to do your necessary work. Check with the Internet Service Provider to make sure things show you as the owner and you are in control.