Well of course if your
friends or family had online access when the problem was occurring I would
suggest something like Team Viewer or Go To My P.C.. Some remote viewing application.
But my guess is the
problem here is they have the problem that occurs and they can't get online or
you're not available at the time they're having the problem. So they want to record what they did and send
it to you somehow and the answer is easy in Windows 7 or later.
There's an application
built into Windows called Problem Steps Recorder or PSR. If you start that application on the computer
that's having trouble, they'll be able to record the steps they followed that
caused the problem, and at the end of recording, there is an option to send you
a file that contains information about the problems that they're seeing.
They can even easily
add comments as they're recording. To
make it clear what they're doing. Check
out “Problem Steps Recorder”. Search for
PSR on your Windows computer. Run it and
give it a try. If you're providing tech
support for friends or family, this Windows application might really help.
http://www.makeuseof.com/tag/try-this-built-in-windows-tool-to-record-system-issues/
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