We got an email from a listener recently, and it was very upsetting. Can you tell the story and provide some information?
So here's the tale of woe. This person had gone to visit a website, a normal website, but instead of getting to the website what they saw instead was a dialog box that said "Call this number you've been infected with a virus". They called the number, they gave their credit card to the person on the other end of the phone who told them they would fix the problem and then, granted remote access to their computer to this stranger. First of all all the red flags should go up at this point you should never give your credit card number to someone you call over the phone unless you know who they are and certainly you should never give a credit card number to anyone who calls you over the phone. In addition you should never grant remote access to your computer to anyone unless you know them well. In this case the person they gave remote access rights to just actually did infect their computer with a virus. Until that point all they had done is lost money. Now they were actually infected with the virus that was put there by this criminal at the other end of the phone. The moral of the story is if you see a dialog box that says "you've been infected call this number to get fixed" just turn your computer off, end of story. When you boot it back up everything should be fine. Don't fall for this scam. Don't call anyone, don't give me your credit card number. Don't give them remote access just turn off your computer.