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Thursday, May 18, 2017

1801. Dealing with CloudBleed

I heard some scary stuff about another online breach, code-named CloudBleed. What's up with this? Do I need to do anything to deal with it?

When I first heard about cloud bleed a few days ago my heart just stopped. 

The answer is yes you need to be worried and you need to do something. The whole thing is based on a technology called Cloud Flare which is a tool that a lot of websites use to expose data that makes it possible for the Web site to do its job, but it's supposed to keep your credentials well secret. 

The problem is there is a bug in Cloud Flare that expose that information to the public world and a lot of passwords have been exposed and compromised. This bug this problem affects thousands of websites and you probably need to change your password on a number of different websites. 

Some of the affected sites include Yelp and other very big and famous websites. We have a link on our website which doesn't use Cloud Flare or I hope and it doesn't matter because you're not signing into it but in any case there is a link there which has an article which both lists all the websites that have been compromised and has a link to a website you can use to check and see if any particular website has been compromised.

I would say you're better off just changing every password you have but I know that's not possible so check out the link at our site and look to see if your sites that you use have been compromised and if so make sure you change your password on that site and please don't reuse the same password on multiple sites use a unique password on every public website.

1807. Hover taskbar icons

I hover my mouse over the icons on my taskbar. The thumbnail little windows open for 1 second and is hard to select one. Is there some way to have them stay open longer?

This will modify the Windows Registry. Making an error in doing this can cause Windows to not run. DO NOT do this without backing up your registry or if you are not experienced.

Today we are sharing a small registry trick which can be used to adjust the live preview delay time. You can set the delay time to 1000 milliseconds (or 1 second) to get the live previews faster.

So here we start the tutorial:

1. Type regedit in RUN or Start Menu Searchbox and press Enter. It'll open Registry Editor.

2. Now go to following key:


3. In right-side pane, create a new DWORD value ThumbnailLivePreviewHoverTime
4. Now you'll need to set its value to your desired delay time. Double-click on it and select "Base" as Decimal and enter the desired value. Remember the value should be given in milliseconds. Set the value to 1000 for best experience.

1806. Share email folder

How can I share an email folder with another Office 365 user.

  1. Right-click on your Mailbox name (e.g., Mailbox-Doe, Jane) and select Properties for "Mailbox - Doe, Jane".
  2. Select the Permissions tab.
  3. Select the Add button.
  4. Select the person you wish to give permission to from the address list and press the Add button.
  5. Press the OK button. 
  6. Click on the person's name and select the appropriate permissions from 'Permission Level:' drop down list (e.g., Owner, Contributor...). Reviewer rights are recommended at the Mailbox level. The option "Folder Visible" must be selected. 
  7. Click the OK button. 
  8. To share additional folders/subfolders, right-click on the folder or subfolder you wish to share and follow steps 2-7 above.
  9. To access another person's mailbox: Choose File | Account Settings.
  10. Select your Office 365 account and click the Change button.
  11. Click the More Settings button.
  12. Click the Advanced button.
  13. Under Mailboxes, 'Open these additional mailboxes:' click on the Add button and type the person's name in the window (e.g., Jane Doe), and click the OK button.
  14. Click the OK button.
  15. Ciick the Next buton.
  16. Click the Finish button.
  17. Restart Outlook.

1804. Signing into your email using Outlook error

I have been using Outlook 2016 for over a year. Now when I try to start Outlook I get a message say it can't start because the sign in value is bad. How can I get my email?

This can be a simple problem that is "your password expired" and you have to sign in using a browser to change it. This problem will not be "understood" by Outlook and may present itself as some other problem.

Given it is not an expired password, the other error may be the result of an corruption problem with the Outlook Profile that contains the account information you entered when you initially started Outlook. To fix this you want to Open the Control Panel, and look for the Mail icon. This will allow you to make a new profile and eliminate the corrupt profile.

Another option is to delete the old profile do a search for the Outlook version profile location using your search engine.

Or visit our blog for links.

1803. Surge Protectors. Any good?

We just had a major power outage and used the power strips surge protector. Two computers will not power up. And the printer is not working.

Now what?

The first thing is to get the power back and then go through the steps to determine why the printer will not start up.

I wouldn't put a lot of faith in the cheap surge protector that you bought and I wouldn't hold my breath hoping for getting the manufacturer to pay for a fix or a new printer. The main reason for our tip is to recommend you invest in a UPS (Uninterruptable Power Supply). They offer much more protection from a power surge and additionally provide you with some time to manually or automatically shut down your computer. The can be bought for under $100 and if you want more battery power time you can spend more for more time before shutting down.

In any case they offer far better protection than from the $10 surge protectors that I have found to not work very well. Printers however are not that important to keep running on the battery so I would connect the printer to the non battery plug available on most UPS's. They provide the equivalent to a surge protector.

But are usually much more protecting than a cheap surge protector strip. Protect your computer and electronic equipment from power failures. Ken your not still holding your breath for that new printer?

1820. Winmail.dat extra file

What is this Winmail.dat file in some emails?

It seems like if you send an email with an attachment from Outlook 2013 or 2016 and your address is a address people receiving the email may get an attachment called winmail.dat and it can't be opened.

Most often the receiver is using MacMail.

You can prevent some of the problems by doing these steps.

  1. Click File in Outlook.
  2. Select Options.
  3. Go to the Mail category.
  4. Make sure HTML or Plain Text is selected for Compose messages in this format: under Compose messages.
  5. Now make sure Convert to HTML format or Convert to Plain Text format is selected for When sending messages in Rich Text format to Internet recipients: under Message format.
  6. Click OK.

But if you have an email address and use Outlook Mail on the Web account, winmail.dat attachments may be sent to people in your address book no matter what your Outlook options are set to. This is an issue with Outlook and Outlook Mail on the Web, and you will need for Microsoft to update the applications to for it to be resolved. So use another mail client other that the web bases client.

1819. Windows 10 activation

I always change computers and it is a pain to have to re-activate the Windows 10 license. Is there any other option?

Yes. The aniversary update allows you to connect your license to your MS account. This way if you change computers you can easily activate your Windows 10 license on your new computer.

Usually if you change the hard drive or the processor/motherboard Windows license is no longer valid. We always recommend doing an image copy of your computer when making changes. But if you have to replace your hard drive and you restore the image the license needs reactivation and you have to go through Microsoft hassles to do this.

Now with the Anniversary update if you use your MS account to sign in it is automatic. If you use a local account you need to go into settings and set things up. It is easy to do and worth the initial time. See the details on our web site or do a simple search on assigning your Windows 10 license to your MS account.

1818. Contractions made easy

I am not a good typist and on my iPhone I am terrible. One thing that always hate is going back and forth between alpha, and special characters. Have any suggestions?

One issue I always have trouble with is entering contractions. like we'll or it's because I have to go to the special characters screen.

Well instead all you need to do is add an extra last character. If you want to type we're all you need to do is add an extra last character. So type weree and it will make it we're. For it's type itss, and for we'll type welll.

This is just one of the great ways to make your typing easier on the iPhone. Another tip if you are typing a password with alphanumeric when you want to type a number click the numeric key and don't lift your finger just slide up to the number and release your finger. It will type the number and go back to the alpha key entries.

Sadly I never took a typing class so even if I am at a regular keyboard I have trouble typing. I still use three fingers on each hand and have to look at the keys most of the time.

1817. Computer Time

The clock on my Windows 10 computer is never correct. What can I do to make it accurate?

First check the battery in your computer. If this is run down it can cause some time errors. To determine if your onboard battery is low, turn the power off on your computer and restart it. If the battery is low you will see a warning when it initially starts.

You can usually get a new battery at most drug and food stores that carry camera and other specialty batteries. They are usually under $5. You do have to open your computer to replace the battery. If you do a search for battery replacement and you computer make/model you can find the instructions.

Also you can make your computer set it's time to the "world" time clocks. This will force your computer to always check the time and will keep the clock accurate. Do a search for setting your computer clock to internet time and you will find the simple instructions.

Here is a link

1816. Windows 10 upddates

I hear about the Windows 10 Anniversary and Creators update and all of the features. How can I determine if I have the upgrade and how can I get it if I don't?

Hold your Windows Key + R and type "winver" in the open windows and click OK. Version 1507 is the base, 1511 is the Novermber update, Anniversary is 1607, and Creators is 1703.

The first 2 digits is the year they were released and the next two digits the month. . You probably want to get the latest. You need to download it and upgrade.

Starting April 17 the Creators edition was available. Your copy of Windows will get eventually upgraded in a phased approach. Newer computers first. If you want it now go to .

You can download and update in place or create a USB thumb drive. Remember Backup an image first!!

1815. Simple web site editor

I have a simple Web site that uses HTML. Is there a good tool to help me manage this kind of web site?

Yes. There are tools available. Most of your Web hosting sites like, Network Solutions, Verio and the others have tools available to build some OK web sites. These tools have limitations but for basic sites they can do a good job.

Most of these web hosting sites also make available Word Press sites. Word Press is a fairly simple to use tool that can build some impressive web sites. is a web hosting site that also provides web tools. You do not need to know anything about HTML.

I think Sierra Stages uses Weebly to host their site. If you really want to be adventuresome there are two tools called spelled and These tools allow you to edit and build some very simple and complex web sites giving you an HTML editor that provides visual reflection of the site.

If you inherit an old web site in HTML these tools can make the maintenance of HTML a lot easier.

1814. Help Family Members Help Themselves

I seem to be destined to be the tech support guy for my family. My parents, siblings, and even distant relatives contact me looking for help. Most of the time, I simply perform a Google search for them and send them the results. It takes all my self control not to just say “Google is your friend,” and let them do the work. Do you have any suggestions on subtle (or not-so-subtle) ways I can show them how to find the answers themselves, rather than depending on me to search for them?
Oh, my. Do we feel your pain! We have spent our adult lives acting as lookup/search servers for our families and less-tech-oriented friends. Unlike you, however, we have often sent response emails including the link to perform the Google search along with the “Google is your friend” response. Some acquaintances might even have taken offense at the passive aggressive sarcasm.
So why not take it even further? Rather than doing the lookup for them and leaving the aggression passive aggressive, why not be even more explicit? The Internet, in its infinite wisdom, provides just the right tool for us unwilling family tech support specialists: (Let Me Google That For You, get it?). This site allows you to specify the search, and it creates an animated tutorial that shows neophytes exactly how to use a search engine to find the answers they seek. You send them the link that provides, and when the family members click the link, the site walks them through the steps of using a search engine to perform the search for them. You have lots of options: You can select a specific search engine, the domain to search (Web, images, videos, maps, and so on), and whether to include a very basic tutorial on how Web browsers work, in general (for the seriously technically impaired). You provide the specific search text they should enter, and ask the site to generate a link you can send in your response.

Give it a try: Go to, enter search text, generate the link, and browse to that link. You’ll be amused, we promise. Then send the link as a response to a request for support. Your family members will either thank you, laugh at you, or get angry at your sarcastic response. No matter what, you’re likely to get fewer tech support queries in the future, and you’ll have actually provided a useful response!

1813. Missing Font Scam

I was recently browsing the Web, and one page I displayed popped up a message that included the text "The 'HoeflerText' font wasn't found.” I clicked the button the message offered, and Chrome downloaded something, but now I’m worried that I downloaded something I shouldn’t have. Did I do something wrong?
Oops. You got bit by an ugly bit of malware, and we can only recommend that you take precautionary measures to clean your computer. This is a scam that currently targets Windows computers only, and only affects the Google Chrome browser. The malware rewrites the contents of the Web page so that it’s illegible, pops up a message directing the hapless user to download a missing font, and in downloading the specified file, installs malware on the local computer. This generally happens on compromised sites created using the extremely popular Wordpress site-creation software (and therefore could potentially affect millions of public Web sites). The real problem is that the error (an unreadable Web page) looks totally real, and the proposed solution looks credible.

Here’s the takeaway: Don’t ever download anything from a site that you don’t know and trust. If a site seems to require a font that you don’t have on your computer, just assume that it’s a scam, and say “no.”

1812. Google Personalized Ads

I know I’ve signed a “deal with the Devil” when I agree to use Google tools. I know that they track everything I do when using their search engine, and they scan every email that I send and receive using Gmail for their own nefarious purposes. What makes me nuts is when I’m browsing the Web and Google shows ads that relate to things I’m interested in, and things I’ve recently searched for. It’s just too creepy. Is there any way to turn this feature off?
We’re with you. We hate (really hate) seeing ads that track what we’ve recently searched for online. It’s scary and unpleasant. Unfortunately, there’s no way around ads on the Web—someone’s got to pay for all the free services (like Google’s search engine and email), but seeing them ostentatiously track what we’re doing online is just like a slap in the face; a little public pushdown reminding us that Google’s in charge.
So you can’t turn off the ads altogether, but Google does graciously allow you to allow them to serve ads that aren’t directly related to your online behavior. Turning this feature on requires a little effort, but it’s not too difficult.
First, in a browser, log into your Gmail account. Click the icon in the upper-right corner, and select My Account. In the Personal Info & Privacy section, select Ads Settings, then click Manage Ads Settings. Locate the Ads Personalization option, and toggle it off. That’s it!
It may take a while (a long while, perhaps) for personalized ads to slowly disappear. As Google states, you’ll still see ads, they’ll just be of less use to you. You’ll no longer be able to block or mute some ads. Ads may be based on the subject of the Web page you’re viewing, and topics saved in your Ads Settings will be removed.

All in all, you suffer through ads no matter how this setting is configured; by disabling personalized ads, you pay a price a different way. You can try it and choose for yourself. We have turned off personalized ads, just because it feels a tiny bit cleaner. Now to convince Facebook to stop showing us ads from the item we’ve just searched for on! That’s just plain scary!

1811. Messages Interface in iOS

I have a new iPhone 7, and I’m having a weird problem with using the Messages app. It used to work such that after I typed a message, I pressed the send button and the text sent. Now, I see a secondary screen that asks if I want to send the message with the options titled Slam, Loud, Gentle, or Invisible Ink. The screen also shows options at the top titled Bubble and Screen. What’s up with this stupid stuff? I don’t want to do anything except send my message. Can I turn this off?
Clearly, Apple feels that Messages is used mostly by teens who like the option to send messages using fun effects, such as having the text slam into place on the receiving end. And they’re probably right. But us more mature folks simply want to use the messaging features without any fancy visual additions. You can, of course, but you’ve missed one important difference between older phones and the iPhone 7 (actually, this feature appeared in the iPhone 6 Plus).
The new feature is 3D Touch: If you press harder on the screen, different things happen. This feature is awesome in some situations—it makes it simple to press hard on an icon on the screen, and have a menu of options you’re most likely going to want to accomplish pop up. For example, hard press on the Mail icon, and you’ll get options that include New Message, making it quick and easy to create a new message without waiting for the Mail app to load.
The problem is that 3D Touch is getting in your way. Rather than just tapping the Send button, you’re pressing it too hard, so it goes into its 3D Touch mode. This mode is, as you’ve guessed, the mode you’re seeing, with all the frivolous messaging options you’ve complained about. The answer is simple: Touch the button, don’t press it. That will solve the problem.

If you want to turn off the feature, we’re sorry to say that there isn’t an option. You can disable the effects on incoming messages (Settings->General->Accessibility->Reduce Motion->Reduce Motion (turn the setting on). Turn off Auto-play Message Effects. But you’ll still see the options for messages you send. Really, the answer is to be gentler as you type. Hopefully, Apple will provide some way to avoid the option altogether when sending texts, but it’s not there yet.

1810. Spam Mobile Phone Calls

I seem to be getting an increasing number of spam calls on my mobile phone. It’s not like I pay for each call, so it’s not the cost that matters, its the intrusion on my privacy and the energy wasted in dealing with the calls. Is there any sane way to block these calls?
We’ve certainly discussed this issue previously here, but there is new news in this area. The simplest solution is to not answer any call with blocked caller ID, or caller ID that you don’t recognize. If you don’t know them, they can leave voicemail, right? The problem is that this solution won’t work for everyone—some folks can’t simply disregard calls, as they might be important personal or business calls.
We’ve mentioned it before, but if you have a modern version of Android or iOS, you can install the Hiya app. This free application maintains a database of fraudulent numbers, and alerts you when a call from one comes in. It’s not a perfect solution, but it’s free and it works most of the time. There are better solutions, but they cost money: For example, the Nomorobo app, currently available only for iOS, costs $1.99 per month. This app does a better job than Hiya, we’ve been told, and may be worth the monthly cost if you’re getting too many irritating spam calls.

If you’re a T-Mobile customer, you’re in luck! (We know that not many readers are T-Mobile customers, as T-Mobile has little presence in Nevada County. Ken uses their service, and is quite happy with the price and features they offer.) Starting in April 2017, T-Mobile is offering free spam call ID and blocking. The call ID feature pops up an alert when you get a call from a known spammer; the call block feature totally blocks those calls, so you never even know you got them. You do need to manually enable the feature, so if you’re using T-Mobile (or MetroPCS, their cheaper brand), you can dial #664# to enable Scam ID, #662# to enable Scam Block, #632# to disable Scam Block, and #787# to check Scam Block enabled status. These are solid, useful features, and we’re glad that at least one carrier is providing them—maybe they’ll shame the other three big US carriers into including similar functionality!

1809. Delete a Facebook Post

Last week, I posted on Facebook and then a few days later, realized that I really shouldn’t have posted the information. I couldn’t find a way to delete the posting, and now I’m in trouble. Did I miss something obvious? Can you, in fact, delete a Facebook posting?

We are not fans of Facebook (old guys, as a rule, don’t “get” social media) but we can see your concern! It was a big darned deal with Ken’s niece announced she was pregnant on Facebook, before telling her parents! Yikes. That was ugly!

What we learned there is that there is such a thing as “too much sharing,” and yes, you can (and often should) delete Facebook posts. The answer is really quite simple, and it’s consistent across all Facebook platforms. If you locate an post you’ve made, click the down-arrow in the upper-right corner of the message. From the drop-down menu that appears, select the Delete option. Once you do that, your post will be deleted from your Timeline and from any of your friends’ feeds. If your friends shared your post, it will no longer be available online. There’s nothing you can if people copied/pasted your post, however. Good luck with that!

We’re wondering if it’s time for Ms. Online Manners to have a word about what’s appropriate to be posted on Facebook (or other public media). There’s no guide for what’s acceptable or even reasonable, so we’ll stay out of it. Think twice, however, about posting life-altering events (marriages, pregnancies, and so on) without telling your immediate family IRL (in real life) first. They’ll appreciate the notice.