I seem to be destined to be the tech support guy for my
family. My parents, siblings, and even distant relatives contact me looking for
help. Most of the time, I simply perform a Google search for them and send them
the results. It takes all my self control not to just say “Google is your
friend,” and let them do the work. Do you have any suggestions on subtle (or
not-so-subtle) ways I can show them how to find the answers themselves, rather
than depending on me to search for them?
Oh, my. Do we feel your pain! We
have spent our adult lives acting as lookup/search servers for our families and
less-tech-oriented friends. Unlike you, however, we have often sent response
emails including the link to perform the Google search along with the “Google
is your friend” response. Some acquaintances might even have taken offense at
the passive aggressive sarcasm.
So why not take it even further?
Rather than doing the lookup for them and leaving the aggression passive
aggressive, why not be even more explicit? The Internet, in its infinite
wisdom, provides just the right tool for us unwilling family tech support
specialists: LMGTFY.com (Let Me Google That For You, get it?). This site allows
you to specify the search, and it creates an animated tutorial that shows
neophytes exactly how to use a search engine to find the answers they seek. You
send them the link that LMGTFY.com provides, and when the family members click
the link, the site walks them through the steps of using a search engine to
perform the search for them. You have lots of options: You can select a
specific search engine, the domain to search (Web, images, videos, maps, and so
on), and whether to include a very basic tutorial on how Web browsers work, in
general (for the seriously technically impaired). You provide the specific
search text they should enter, and ask the site to generate a link you can send
in your response.
Give it a try: Go to LMGTFY.com,
enter search text, generate the link, and browse to that link. You’ll be
amused, we promise. Then send the link as a response to a request for support.
Your family members will either thank you, laugh at you, or get angry at your
sarcastic response. No matter what, you’re likely to get fewer tech support
queries in the future, and you’ll have actually provided a useful response!
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