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Sunday, December 16, 2018

1965. Set up a guest network

I just realized that when my WIFI gives access to my network that guests of mine will be able to access my disk server and my computer. I don't want this what can I do?

This should be a concern for business ans well as even home WIFI. If you let people use your WIFI, make sure it is protected. You should protect information on your network. Especially if you let people use your WIFI.

Most newer WIFI routers have the ability to support "guest" users. Guest users will have the ability to get access to your WIFI, but will not be allowed to do anything other than to go to the internet.

If you have network accessible data that guest user will not be able to see or access your local network devices.

Some people also remove a password to access their WIFI network. This is also a very bad decision. You may trust your friends, but if you have no password anybody can not only get to the internet using your bandwidth but then can get access to your devices on the network.

Another option is to not broadcast make your WIFI name (SSID). This way the cheap neighbor next door who knows the kids and dog's name that you use as a password to not even see that you have a WIFI.

Protect yourself and your network. Use a hidden SSID, have strong passwords, and use guest networks.

1964. Bad software support

was having problems with my software product. I looked up on the internet and called the software support number. But I ended up having a $400 bill. Turns out I didn't get the real vendor but someone else.

Just because you search for a certain software support vendor, doesn't mean the search will result in talking to the official vendor you wanted.

Remember these search engines make money by putting solutions in your search results. Companies pay for key word placement. If your search has "quicken" in the search information, and the search engine is being paid more money from then they will end up above Intuit or quicken .com results. So if you search for "Quicken support" the search may very well list companies that are not the official Quicken support number. PLEASE take the time to read the search results. Not only look at the words but look at the URL that you will be taken to.

If I look for Quicken support, I do not want to go the a URL that isn't I am only using Quicken as an example.

1963. Cost for backup

I want to re-install my Operating system. You suggest backing up first. Can you justify the cost?

Yes here we are telling everyone why they should backup their computers again. And yes we will.

I had another new client who called me to say suddenly their 3 year old computer was great one evening and the next morning it had that blue screen of death. Another disk drive failure. Sadly they had not listened to our rampage and did not have an image backup.

That image backup would have cost another $75 plus software. Well the software cost was not a valid reason because Windows 10 has built in image backup software. And you can get free copies of Macrium Reflect.

But yes the backup drive could cost around 60-75. When replacing the disk I asked for their Windows license code so I could install a new version of Windows. They didn't have it and no "label" was found. So not only did they need a new disk, we had to buy a Windows licence. There goes their cost of a backup drive. Please image backup.

And trust me the same problems will and do happen to your Mac. Spend an extra $60-75 for a backup drive and save yourself hundreds of dollars and data loss later.

1962. Fix or new computer

I have had more failures with computer hardware. Most of the computers have been 3-4 years old. What should I do. Get it fixed or buy a new computer?

3-4-5year computers are really ready to consider replacing. In many cases I find that fixing them costs more than getting a new one. A key issue when considering a new computer is really what do you do with the computer now vs. 4 years ago. You really might not need the same kind of computer and the horsepower.

Besides hardware causing your old computer slowing down are the updates that have been done over the 4 years. The operating system for both Apple and Microsoft have more an more things being done and that alone can cause a slowdown. Also ever time you go to a website, often that site will add "extensions" to your browser. This over time will also put additional loads on the computer. Search on the internet how to clean up extensions on your browser/computer.

If your current computer seems to be running slowly you may want to consider adding more memory or replacing the old spinning disk hard drive with the new all electronic SSD drives. On a typical computer the parts to do this can be can be around $120. In many cases you might try to replace these parts. A simple search on the internet can give you YouTube directions on how to do this. Check these directions to see if you can do the job. If not these steps shouldn't take more than an hour of time from a technician. So tuning up your old computer can cost around $200.00

Once you understand the needs if you determine that you should get a new computer start shopping.A new computer for typical desktop average type usage will cost you around $1000.00.

Some things to think about.

1961. Password issues with Outlook

All of a sudden I have had to enter my password in Outlook to get my email. It keeps asking over and over. Whats up?

This problem has been happening with many of my clients. The email service has been with many different ISP's like Yahoo, Office 365 and gmail. Here are some solutions.

To do any of these options you will need at least your email address and password. In addition you may need to search the internet to get the login details for accessing your email at your email service provider.

If your email service is with Office 365, the easiest way I found was to be on the computer that has Outlook installed. Then log into your Office 365 account using your browser. The URL to do this is .com. Enter you email address and password. Now within your browser you should see a "help" button popped up on the lower right of the browser window. Select this button and a pop-up will ask to define the problem. Say you have to enter your password over and over in Outlook.

Office 365 will then offer a number of options to correct the problem.

Other services may have similar options, but if all else fails you want to redefine your Outlook Profile. This is what you entered when you initially installed Outlook and gave it the information on how to connect to your email service.

The easiest way to create a new profile without losing your old one is to go to the Windows Control Panel. On that panel is an icon with the name Mail. Open that option. You will select New Profile and redefine the information to create a new Outlook profile.

This usually resolves the need to re-enter your password in Outlook.

1960. Remote server support

I have a need to run applications on a server but I don't what to buy all of that hardware and software. Is there any way to get server type of computing without the hassle of owning?

Yes Microsoft Azure, Amazon AWS, Google Cloud Services offer cloud support to run private computers that you can use for your business. Most often these computers are called Virtual Machines (VMs). They are complete computers like physical computers but they actual share a physical server with other virtual machines. You can also "rent" real physical computers but in most cases you would want to use VM's. These VMs can be Microsoft Operating Systems, as well as Linux, and even Apple. They can even be non-servers like Windows 10 or even Windows XP.

You can create your own Virtual network with many VMs connected together. You pay for the amount of computer time you use, data storage and internet connection data. You can have the computers automatically turn on and off at various times of the day or night. Basically you only pay for what you need. If your local computers need access to these cloud computers you must have reasonable internet connection speed to support the application.

For those of you that have had servers you know that the support and TLC can become expensive. You may need a backup computers and support equipment and where you have your computers must be air conditioned. If your power goes out you may need significant backup power. Many of these issues can go away by renting time on one of these cloud services. Also a great way to test new systems without interrupting you current system.

I have one client that ends up paying less per month to rent the cloud computer system that they were paying for just the extra electricity to run their in-house computers.

All of the cloud service companies offer redundancy for the computers, power and internet connections. The only real concerns that if the computer services are critical 24/7 concerns you may need a secondary internet connection. But give cloud services a look whether you need to test a new program on Windows 10 or a complete Domain network system.

Local companies in the area can help you determine if this type of service will work for you. Email for help finding one.

1958. What is 5G and not the 5.0 Mhz WIFI

I still can't get decent internet service at home. I've heard something about 5G. Will this help?

Currently our cell phones use a service called 4G. which is 4th generation cell phone service and it gets pretty decent speeds and it's available pretty much everywhere. Even here out in the country we have 4G. service from all of the major carriers.

Unfortunately 4G. service is limited to how many people can connect at the same time and how much data they can consume concurrently. So there really isn't any way for the cell phone providers to use their cell towers and the cell signal to let us use for a 4G service for home Internet with any kind of bandwidth that we want to use oat home.

You wouldn't be able to stream video for example, for very long before consuming all of the bandwidth they have.

5G. or the 5th generation service is due to be launched very soon, maybe already by the time you hear this.

Various companies including Verizon, Sprint , AT&T. T-mobile are are all planning 5G. service in our area at some point. 5G. service provides basically unlimited throughput. So when for Verizon or whoever else comes through Verizon looks like they're going to do it 1st comes through with home 5 G. service.

Even if you're out in the woods as long as you have cell phone service that's reliable you should be able to get the 5G. throughput which is very fast certainly capable of streaming video making audio phone calls and letting you do what every work you want to do on the Internet without bandwidth or throughput caps.

So yes 5 G. service once it's available, will make it easier for you to get high speed internet service wherever you live. I must add the warning that there are those who believe that the signal used by 5G. service is going to scramble all of our brains and perhaps kill all human kind . This may or may not be true. You might want to find your aluminum foil hat but I'm not sure there's much we can do about it at this point. 5G. is coming so we might as well take advantage.

1957. EKG feature

I heard that the new Apple Watch supposedly includes an EKG somehow. I can't find it. What's up?

When Apple announced the new Apple Watch for earlier this year, they announced it would have some very useful features especially for us old folks. There is a feature and that was easy to find where if you happen to fall down or have a hard fall and don't get right up it will call 911 for you. I appreciate that haven't fallen yet but you never know.

They also advertised that the watch would include an E.K.G. That is the ability to have a heart monitor record your heartbeat. I don't know what it is, I'm not a doctor, but it's certainly something that I've done in the hospital before and I'd love to have one on my watch.

Unfortunately it wasn't there when the Apple Watch 4 first shipped. As of the time we are recording this tip however that software was released on this very day and I am downloading it this very minute as we record this tip.

So if you have an Apple Watch 4 and you haven't yet gotten the latest version of the watch software which at this moment is 5.1.2 then you should because it does include an E.K.G. as part of its software.

Maybe will report in later how it works but if you need that functionality and who doesn't download the latest version of the watch OS. and give it a try.

1956. Eero, Orbvi, etc

A friend of mine has a really large house, and can't manage to get their WIFI reach all the rooms. Is there a simple solution?\\

Maybe your friend would like to give his house to someone else who could use, just kidding, we don't need bigger houses what we need is less stuff.

But given a big house if you need to get WIFE to all corners of the house there are lots of different options. You could get a range extender. Every manufacture of networking equipment makes range extenders but they all kind of well they're not great None of them works really well.

A better alternative is to look for a new technology called mesh networking and each of the big networking vendors makes something or provide some hardware that will provide this service. The one I happen to like best is from a company called EERO.

Oh it's very simple to set up. There are attractive little units you can buy a set of 3 of them for somewhere around $300.00. It's not cheap but it's super easy to set up. makes one called the ORBI and there are others from other vendors as well.

You find the one you like. You can do research online and you just have to hook a wire up to one of them. So your wire comes in from ISP, whatever it is from Comcast or AT&T or whatever it is and that wire goes into one of the EERO units and then the others you spread around your house to get signal to wherever you need it.

There's instructions that are provided by these manufacturers. They're simple to set up and after being out for a few years now they're very reliable. Check out mesh networking for more information about getting your WIFI signal to all areas of your large house.

1955. MVNO

I heard about some cell phone service that's really cheap. What's up with that? Should I switch?

If you're working with one of the main cell phone carriers like Verizon, AT&T, T-mobile, or Sprint you're most likely paying more than you need to for cell phone service. If you're happy with what you've got and what you're paying no point in changing but there are smaller carriers most often carriers that use the same networks as the big 4.

These are called MVNO (Mobile Virtual Network Operators) carriers and one of them is Mint Mobile at uses T-Mobile's towers and bandwidth and they have pretty good coverage in our area.

Mint Mobile during the Thanksgiving holiday period was incredibly cheap. It was something like $20.00 for 3 months of service which you could extend to a year's worth of service. Unfortunately that bargain is gone, But they're still very inexpensive for something like $15.00 a month. You get a reasonable amount of data, unlimited talk, and text, and hotspot availability on your phone.

If your phone supports T. Mobile's bandwidth and most do you might be able to switch. So check it out. But each of the big carriers has an MVNO. In subsidiary for example AT&T has Cricket.

You can check these out online but if you're using one of the big 4 and you're unhappy with how much you're paying for service check out the smaller carriers. They're using the same cell towers in the same band with so why not?

1954. Informed Delivery

We recently talked about the US Postal Service's service that emails you a photo of each mail piece that you're going to get each day. Is this still available?

Funny about this when we 1st discussed it Doug was a little skeptical and was worried that the US Postal Service would be getting information about my mail because I had set this up that it shouldn't have. But the fact is the U.S. Postal Service has always photographed every piece of mail or at least in recent history and the service only sends you those pictures to make it easy for you to know what's coming in your mail and make choices about whether to schlep out your mailbox and get the mail or not.

But recently I heard about a scam involved in this service which makes it imperative that you sign up for this service. The service is called Informed Delivery. You can search online for that the problem is if you don't sign up for informed delivery at your address some scammer can and then some crook then is able to see what mail you're about to get.

If you're going to get a check for example they could then go to your mailbox and steal your mail. It sounds far fetched but this has happened already. So if you're connected to the Internet and if you receive mail at home I suggest you do sign up for Informed Delivery at the U.S. Postal Service so you get information about the mail that's going to be delivered to you instead of someone else.

1959. Apple Pages file

Someone sent me a document created in Apple's Pages application. I can't open it on my PC. Is there any way I can view or edit it?

The simple answer is absolutely. Now although you cannot install the Pages application on your Windows computer that doesn't keep you from editing the file. One quick solution is to use Apple's own website. This site is built so that you can edit things online so all you need to do is log into your iCloud account which of course you don't have because you're a Windows user. So you'll need to create one but it's free. If you have an Apple phone or tablet you might already have an Apple account. If you don't create one it's free. I said that and then upload the file to your iCloud account. Once it's uploaded you can open it in pages on the website. It's simple to use. It's a simple word processor. I mean it does a lot but if you just want to edit the file it's real simple and you can do it for free on Don't be discouraged because you have a Windows P.C. and you can't open the pages document . You can. The same thing applies for Numbers or Keynote documents which are also Apple specific but are available for editing on

Tuesday, November 13, 2018

1930. How about some Android?

Why don't you talk more about Android? It seems like all your tips are focused on PCs, or on iPhones. Why don't you spend any more time on Android?

Well to be honest neither of us uses Android on a daily basis. I have an Android tablet I look at occasionally and Doug uses with it here and there but we both have iPhones and IOS devices. There's a reason why it's more difficult to talk about Android and that's because the market for Android is so differentiated. Every device is different and every device comes with different software built in and different added programs. It's difficult to make a generic tip about Android because every device is so different. Every IOS device has the same software installed we can guarantee that if you have IOS 12 we know what you have installed so it's easy for us to create tips. It's not that there's anything wrong with Android but to be honest there is something wrong with Android and that is apps you install on Android can come from anywhere. They can have bugs they can have malware installed. They aren't monitored by any big service. Google doesn't care what you put on your phone. When you use IOS, Apple goes through every application that gets submitted to the App Store and does its best to ensure that no malware gets onto your device. There's nothing wrong with Android but it's just difficult for us to make tips about Android because you're Android is different than mine.

1932. Phone security - Is 4 digits enough?

I've been using a simple 4-digit passcode on my phone. Some friends use no passcode at all, and I've felt virtuous using 4 digits. Is it necessary to use a passcode at all? Is 4 digits enough?

Certainly walking around with a phone in your pocket that has all of your life's information on it without some pass code to protect it is probably not a good idea. Certainly you'll never lose your phone but the next time you find yourself tapping your pocket and saying I wonder where I left it you'll be sorry that you didn't have a pass code to at least protect your data from the wandering eyes of strangers. On the other hand is four digits enough? By default that's the pass code you set up on most devices but really four digits is not enough. You've seen probably news stories about trying to crack into criminals phones and if they have four digit pass codes it doesn't take very long to get the right one and in addition it's really pretty simple as you'll see if you look at videos on You Tube to find out what someone's pass code was if it's four digits just by looking at, believe me with this, the grease pattern on the phone itself. So four digits probably not enough. I've been using it for a while and I feel even more virtuous because it takes far far longer to decode an eight digit pass code than it does a four digit. And here's another trick if you use a four digit pass code the criminal knows you're using four digits if you use more than four digits they have no idea how many digits you're using so it makes it far more difficult to decode your pass code. So yes use a pass code on your phone and most likely you're better off if you use more than four digits.

1950. Repeating Password request Outlook and

I use Outlook to retreive mail from Yahoo. It keeps asking for my password. How can I avoid this.

It is not just Yahoo, SBCGlobal,

It can start happening with other email hosts like Verizon and even Office 365. I have seen it with Outlook 2010, 2013, and 2016.

Probable the first thing to try is when it asks for the password make sure you check the Save password checkbox.

The next thing to try is to delete and reenter your profile. When you do this I recommend you use the Mail icon application in the Control Panel Program Small icon page. That way you can add a second profile from the default you are using and that way you don't have to delete your current profile.

You can also refer back to the old profile for settings.

If this doesn't work there is a link in our that shows you how to make a change to your computer registry. If you are not familiar on how to do a registry change you may want to call a friend to help.

Registry fix:

1948. What is a proxy script?

I am using Chrome and sometimes I see the message at the bottom saying "downloading proxy scripts" and it takes forever. What is the problem?

So here’s the thing: First what is a proxy script? Bottom line it is a way your computer connects to the internet. It can be direct or via a set of instructions.

The next time your browser crawls, glance in the bottom left edge of the browser. Does it say: “Downloading Proxy Script?” If so, here’s a quick fix to make your browser stop this and just load your websites.

Windows button, type internet options, open, Connections tab, LAN settings, Uncheck automatically detect settings.

If that doesn't work:

1. Try Incognito mode. Chrome options, New Incognito. If you no longer see this issue, disable extensions one by one to check which extension is causing the issue.

2. If the issue still persists, reset Chrome settings.

3. If the above steps don't work, create a new user.

4. Also, try toggling hardware acceleration: Go to Chrome Menu > Click Settings > Click Show Advanced Settings > Under 'System' uncheck/check Use hardware acceleration when available > Restart Chrome.

One of these ways should fix the problem. .!msg/chrome/-8qMROT3EFY/zRH-HQMBDHMJ

1942. Quit iPhone on/off for service

Sometimes, my iPhone displays No Service when I know that there should be cell service available. I know I can turn the phone off and back on again, but that takes a long time. Is there a quicker way to reset the cell phone?

This seems to happen to me a lot, especially out here in the country. I'll be at a place where I know I had cell service before but now I'm getting nothing.

Like Doug asked you can turn off your phone and turn it back on but that can take a minute or two and we don't have time for that. A quick answer is just turn your phone into airplane mode and turn airplane mode back off.

When you do that it resets your cell phone's modem and often will reconnect you to the cell service right away. If that doesn't work of course you'll need to reboot the phone by turning it off and back on but give this method a try. First try airplane mode and then off and see what happens.

1943. Android to new cell carrier

I have an Android phone and would like to move it to a new cell carrier. Can I just move it, or are there complications?

This issue comes up more and more now especially since each of the 4 major carriers has sub carriers as well that are often cheaper than the main carriers and people want to be able to move their phones from one cell carrier to another.

The answer to the question is it depends. It's always a complicated issue moving your phone from one carrier to another or maybe it's not if you have a G.S.M. phone which is what everybody except for Verizon and Sprint kind of use. Then it's pretty easy. All you need to do is put a new SIM card in and you're all set.

The problem is not every carrier uses the same frequencies. AT&T. and T Mobile have a different set of specialized frequencies and if you want to get the best service for example with T Mobile then you want a phone that is set up to handle those special frequencies. Most modern phones made in the last year or two are set up to handle every set of cell phone consumer frequencies. But older phones may not and you may not get great service

If you have a phone that's on Verizon, however it's unlikely that you can move it to any carrier that uses GPS. In some Verizon phones handle both the technique that Verizon uses to connect and that other carriers use but you'll need to check with the specific phone. In other words it might be easy it might not be easy. Check with your cell phone carrier and your phone's manufacturer to see how difficult it will be to move it to the new carrier.

1944. Bogus Chrome download site.

I'm using Microsoft Edge as my browser, and I recently tried to download Google Chrome to give it a try. When I searched for Chrome, I was taken to a site that seems to be bogus. What's going on?

This is a story with a moral that is more complicated than the story sounds. The real issue in this specific question is that if you're using the Edge browser, the default search engine is Bing. And the Bing search engine has a habit of displaying ads above real content when you do a search. So in this case the questioner was searching for Chrome and found an ad placed above the real link to download Google Chrome and was taken to a site that injected malware on to their computer. Not a great thing but the real fact is any search engine could do this.

It's just important that you hover your mouse over the link before you click on it and ensure that it's really going to the site you ought to be going to. If you're searching for Google Chrome it better be a site that's on in order to download Google Chrome.

On another approach the EDGE browser doesn't need to use Bing as its default search engine. You can change that in the settings for the Edge browser. If you like to use Google as your default search engine no problem just make Edge use that as its default search. engine.

1945. What is a Podcast and how do I get it?

A friend told me about a Podcast I should listen to. I don't know what a Podcast is, or how to get them. Can you help?

Even the name podcast is confusing. I'm guessing it came from back in the days when people listen to audio on iPods and other people created audio content for them to listen to on their iPods.

Back in the day, in the ninety's. I was a guest on a podcast called Dot Net Rocks. It was a 1000000 years ago it seems like and these nerds would make this audio content for other nerds to listen to on their iPods. And this has blossomed into an industry where there are hundreds of thousands of podcasts available on every topic available.

For example I recently came across one called One West Wing Weekly where one of the actors on the original show West Wing does an episode based on each of the West Wing episodes and they discuss in gory detail what happened and why on that episode of West Wing.

There were 6 seasons of West Wing so they're probably still working on that. In any case whatever you're interested in pottery, cooking, politics, art, or music you can find podcast online \.

That will give you information about what you're interested in if you want to listen to them on your phone or your tablet there are apps for those devices. I use one on IOS called overcast which I like a lot. There is an podcast built in the IOS you can try that as well and there's tons of apps written for Android as well.

If you're on a Windows P.C. or a Mac. You may find iTunes from Apple to be convenient. It's an easy way to find podcast content and then to download it and listen to it so for small devices there are podcast apps built in and for larger computers iTunes is a great way to find and listen to podcasts.

1946. What is USB-C vs. Lightning connector?

What does it mean that the 2018 iPad Pros use USB C instead of Lightning connectors?

USB C is quickly becoming a universal standard for charging and data transfer on devices.

Android phones have used it for at least a year now for most of the new phones it's a fast efficient way to transfer data and power and it allows you to do all sorts of things. USB C can be used to transfer video for example. So Android phones if they're set up correctly can use that USB C connection to display video content.

Apple has stuck with a proprietary connector for years. The Lightning connector which works great but it is different than every other manufacturer out there. With the new iPad Pros set for release in 2018 they finally bought in to USB C as the connection for power and data transfer. It allows iPad's to use a charger that you might have lying around for your phone or for your computer.

I have a MacBook Pro that uses USB C for its charging so I can use that same connector to charge my iPad Pro. It also allows the iPad Pro to send its video content out to a monitor which you haven't been able to do easily without having a number of different dongles for transferring that data. In any case USB C is a good thing for iPads because it makes them more standard like other devices and it means that you don't have to search for your charging connector if you leave yours at home. Likely someone else will have a USB C charger wherever you go.

1947. What is USB-C?

I keep hearing about USB C and don't know what that's about. Can you explain?

Universal Serial Bus has been a common standard for the last I think, 15 years. You've all seen the USB A ports on your computers and other devices. There the little rectangular things you plug things into like chargers or connections or printers or other things you connect to your computer, There have been various different standards for USB connectors but the C is the latest one and it has some special features.

The USB C connectors are omni-directional. You can turn them over and they still work. You don't have to get it exactly right when you try to plug it in. You know the pain of trying to insert a USB A connector and realizing it's upside down which of course happens 50 percent of the time with USB C, that isn't a problem. USB C transfers data many times faster than USB A and it's become a standard for data connections and charging because USB C also supports those high powered device charging. So if you have a machine whether it's a computer or a tablet or a phone that doesn't currently support a USB C connection it's likely that when you replace it, it will.

This has become a standard so that if I take my computer on the road and forget the charger I can likely find another one that someone has even if it's not the same manufacturer because they both use USB C for charging, This is a good thing and finally will make it possible for different manufacturers to share the same charging capability.

Monday, November 12, 2018

1951. AOL upgrade to another email system

I have been using AOL email since 1902. I have seen other people's emails and they have some feature AOL doesn't seem to have. How can I change but still save my email, contacts, and calendar information? I also have many shortcuts and links in my AOL browser. I have to be able to keep them.

This basically allows you to change your email from an AOL to any more modern email hosts.

1. Get your new address.

2. Notify friends and others of your new address.

3. Set the AOL account to forward mail to the new address.

4. Set up an automatic out-of-office message in AOL.

5. You can have Gmail and other accounts set up an automatic "fetcher" that will get email from up to 5 other accounts.

6. you can export calendar, and contacts from AOL and import them to most email accounts.

7. Don't forget to go to all your banks, websites and change your email address. You can also export your links in the AOL browser so you can import them into your current browser like Chrome, Internet explorer, or Safari on your Mac.

Not everyone should or needs to do this switch but if you do there are easy ways to make it happen. And if you have been paying for your AOL email you won't need to anymore. If you don't want to switch see our tip #1952 and save $20+ a month. AOL mail has been free for over a year.

1952. Don't pay for AOL.

I am paying over $20 per month for AOL email. Is this fair?

Don't pay AOL email it is free now, but you need to ask in many cases to get the billing to stop.

AOL has been free for a long time. It is sad that AOL doesn't tell people this. If you want to stop paying them $20+ per month do the following.

Follow the steps below to learn how to change your AOL account to a free AOL account.

1. Click My Services | Subscriptions to access your account information.

2. Click Manage next to your subscription.

3. Click Change Plan.

4. Review the confirmation page. It will offer you the option of changing to a lower-priced plan rather than canceling your account. If you'd like to proceed with changing your account to a free AOL account, scroll to the bottom of the page and click Cancel My Billing.

5. Select a reason for canceling from the drop-down menu and then click Cancel My Billing.

6. Verify that you can still use the account but will not be billed.

You will no longer be billed. You can easily change to a more modern email system. We did a tip recently showing you how to do this and copy all your email, calendar, contacts, and even links from the AOL browser.

Look on our blog for TIP # 1951 at

Monday, October 1, 2018

1941. Application support help on the internet? - Quiken

A friend needed some help with their Quicken program, and decided to call Quiken support. TheyGoogled Quicken Support and found what they thought was official Intuit (Quicken not still owned by Intuit) but in fack called a support group expert that said they were Quicken support. They were just somebody claiming being the Quiken group. Now they have a $400+ credit card bill, missing bank data and a new Gmail email address that the group has hijacked. What can be done to get all of thos fixed?

There are so many lessons to be learned.
1. Make sure you call the official product support, not just the results of a Google search. In a Google search you may see a number of results all saying they are Quicken support, but they are really private support companies. Look at the URL that you are going to go to. If you think you are going to the official Microsoft support site it most likely should have Microsoft,com in the URL. Even if Microsoft is in the URL, it should be the name next to the extension of .COM or .NET. If the URL is this is not a Mircosoft URL.
2. NEVER let them access your computer without absolute confirmation that they are the official company. How do you verify this? That may be difficult. But asking them directly will give you some confidence. Look at the URL.
3. Don't have them "help" you get a new email address. Don't let them see your bank account information. Even if they are your Mother.

Sadly legitimate support companies are hurt by these scams, that often are just interested in gaining access to your computer.

Clark Howard as you have heard on KNCO, strongly recommends that any work you do with banking, you use a separate inexpensive computer that is solely used for banking to minimize any additional risks. Keep this offline for all but minimal use.

1940. Identify missing/corrupt files.

How can I find missing or corrupt files on my Windows computer?

Many computer problems are caused by corrupted system files. If your Windows 10 installation is corrupted, you’ll encounter instability issues and all sorts of other problems. Fortunately, there are few ways to fix corrupted/missing system files on Windows 10.

So if you are experiencing these types of problems you should try some of these tools.

There is a link on the blog to take you to details on these tools, but we will discuss two commands to try before throwing your computer in the trash.

Press the Windows key + X.  This will open the Menu for tools.  Choose Command Prompt (admin).  Then enter SFC /SCANNOW

This will scan the disk and possibly fix corrupted files.  But not all files can be fixed this way.

You can also run a chkdsk /f command that will attempt to fix disk problems.  This command may require you to reboot so it can run the program before Windows starts up.  This can take some time so be prepared to have your computer down for at least 1 hour.