75% of the questions I get I don't know the answer. How can we encourage people to search for your own solution.
Google is your friend!!! Or you may use Bing or any of the other internet search web sites. I would say that at least 50% of the questions I get asked I have to go to my search engine web site and ask the question there to get good reliable answers.
You may want to think about the question so you include important facts to solve the problem. Like if you have to determine how to change the your email password, make sure you include the email service provider. For example "How do I change my email password, I use Office 365 for my email". Or I use yahoo mail, how do I change my password.
Try to be concise and you don't need to put in all of the correct adjectives. If you don't get a good answer, try changing the wording or even try a different search site. I often times go to another search engine and ask the same question.
So Bing/Google/or whatever is your friend. Ask them. But you may want to turn off your search history JIC.